Retail Support Specialist — High-Impact Customer Care

DSI Systems; Bloomingdale (IL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Team environment

Career growth

Insurance (medical, dental, vision)

401k with employer matching

Paid time off

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI Systems is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail locations. You will engage with customers and store staff to resolve billing, account, device, and service concerns, and troubleshoot device and network issues.

The role requires strong communication, calm under pressure, and the ability to work in a fast-paced retail setting. Flexible evenings, weekends, and holidays are expected as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Document all interactions thoroughly and accurately.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Problem solving

Job description

DSI Systems is seeking a Retail Support Specialist to provide frontline support for AT&T customers in national retail locations. You will engage with customers and store staff to resolve billing, account, device, and service concerns, and troubleshoot device and network issues.

The role requires strong communication, calm under pressure, and the ability to work in a fast-paced retail setting. Flexible evenings, weekends, and holidays are expected as needed.