In-Store Retail Support Specialist — Customer Care

DSI Systems; Coralville (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

Supportive team environment

Career growth opportunities

Health insurance

401k plan with employer match

Paid vacation and sick days

Job summary

DSI Systems in the United States is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers in national retail environments. You will resolve account, billing, device, and service questions while remaining calm and professional in fast-paced settings.

This role requires strong communication, resilience, and comfort with technology. You will work evenings, weekends, and holidays as needed, maintain accurate documentation, and collaborate with cross‑functional

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Flexible scheduling

Job description

DSI Systems in the United States is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers in national retail environments. You will resolve account, billing, device, and service questions while remaining calm and professional in fast-paced settings.

This role requires strong communication, resilience, and comfort with technology. You will work evenings, weekends, and holidays as needed, maintain accurate documentation, and collaborate with cross‑functional