Retail Support Specialist — Customer Care & Tech Help

DSI Systems, Inc.; Brandon (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Team environment

Career growth

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will resolve account, billing, device, and service concerns with professionalism in a fast-paced environment.

You will collaborate with cross-functional teams, document interactions, meet performance metrics, and participate in comprehensive training. The role requires flexible evenings/weekends and standing on the sales floor up to 8 hours daily.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will resolve account, billing, device, and service concerns with professionalism in a fast-paced environment.

You will collaborate with cross-functional teams, document interactions, meet performance metrics, and participate in comprehensive training. The role requires flexible evenings/weekends and standing on the sales floor up to 8 hours daily.