Retail Support Specialist - Customer Care & Tech Help

DSI Systems, Inc.; Waipahu (HI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hr

Comprehensive training and development

Career growth opportunities

Medical, dental, vision, and life ins.

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail settings. You will resolve account, billing, device, and service concerns while maintaining professionalism, accuracy, and excellent customer service on the sales floor.

The role requires strong communication, emotional resilience, and comfort with technology in a fast-paced retail environment. Training and growth opportunities are provided.

Qualifications

• Demonstrated ability to handle high-stress situations.
• Experience navigating complex systems.
• Ability to work flexible hours.
• Attention to detail in documentation.

Responsibilities

• Provide professional, friendly support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Maintain inventory and arrange phones, fixtures, and promotional material per planograms.

Skills

Customer service

Effective communication

Multitasking

Problem-solving

Detail-oriented

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail settings. You will resolve account, billing, device, and service concerns while maintaining professionalism, accuracy, and excellent customer service on the sales floor.

The role requires strong communication, emotional resilience, and comfort with technology in a fast-paced retail environment. Training and growth opportunities are provided.