Retail Support Specialist: Customer Care & Tech Help

DSI; Murrieta (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Starting pay $26/hr

Training programs

Team environment

Career growth

Profit sharing

AT&T discount

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail settings. You will engage customers and retail partners to resolve billing, account updates, device issues, and service concerns on the showroom floor.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems while maintaining high service standards.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail settings. You will engage customers and retail partners to resolve billing, account updates, device issues, and service concerns on the showroom floor.

The role requires strong communication, calm under pressure, and the ability to navigate multiple systems while maintaining high service standards.