Retail Support Specialist — Customer Care & Tech Help

DSI Systems, Inc.; Franklin (WI); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount 50%

Résumé du poste

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside high-traffic national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns with professionalism and accuracy.

The role demands strong communication, emotional resilience, and comfort with technology in a fast-paced retail setting. Sit/stand for long periods, with evenings, weekends, and holidays as needed.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends or holidays.

Responsabilités

• Provide friendly, solution-focused support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device, and service inquiries.
• Troubleshoot wireless devices and network issues.
• Maintain documentation and privacy standards.

Connaissances

Customer service

Communication

Multitasking

Problem-solving

Stress management

Description du poste

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside high-traffic national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns with professionalism and accuracy.

The role demands strong communication, emotional resilience, and comfort with technology in a fast-paced retail setting. Sit/stand for long periods, with evenings, weekends, and holidays as needed.