In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Traverse City (MI); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

401k with employer matching

Paid vacation and sick days

Employee profit sharing

50% AT&T wireless discount

Job summary

A leading sales enablement company is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. This role requires strong communication skills and the ability to handle escalated situations while providing exceptional service. Competitive pay at $26 per hour, with comprehensive training and benefits including health insurance and 401k matching. Join us to make a significant impact in sales and customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers inside retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Act as AT&T expert for retail employees.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

A leading sales enablement company is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. This role requires strong communication skills and the ability to handle escalated situations while providing exceptional service. Competitive pay at $26 per hour, with comprehensive training and benefits including health insurance and 401k matching. Join us to make a significant impact in sales and customer service.