In-Store Customer Care Specialist | Growth & Perks

DSI Systems Inc.; Ukiah (CA); On-site; USD 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A leading sales enablement firm is seeking a Retail Support Specialist to provide hands-on support to AT&T customers in high-traffic retail environments. The candidate will resolve billing and device issues while ensuring excellent customer service in a fast-paced setting. This role requires strong communication skills and the ability to adapt to high-stress situations. Benefits include competitive pay at $26 per hour and comprehensive insurance coverage from day one, alongside opportunities for career growth.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle high-stress situations professionally.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve inquiries related to billing and account updates.
• Act as the AT&T subject-matter expert for retail partners.

Skills

Customer service skills

Communication skills

Multitasking ability

Problem-solving abilities

Job description

A leading sales enablement firm is seeking a Retail Support Specialist to provide hands-on support to AT&T customers in high-traffic retail environments. The candidate will resolve billing and device issues while ensuring excellent customer service in a fast-paced setting. This role requires strong communication skills and the ability to adapt to high-stress situations. Benefits include competitive pay at $26 per hour and comprehensive insurance coverage from day one, alongside opportunities for career growth.