Retail Support Specialist: Customer Care & Tech Help

DSI; Eau Claire (WI); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Opportunities for career growth

Job summary

A leading sales enablement company in Eau Claire, Wisconsin, is seeking a passionate Retail Support Specialist. This role involves providing exceptional customer support in fast-paced retail environments, troubleshooting devices, and collaborating with retail partners. Candidates should possess strong communication skills and the ability to handle high-stress situations. The position offers competitive pay and comprehensive benefits, including medical and 401k plans, available from the first day of the month following employment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient in multitasking in complex systems.

Responsibilities

• Provide professional support to AT&T customers in retail.
• Troubleshoot wireless devices and network issues.
• Act as the AT&T subject-matter expert for retail partners.

Skills

Customer service

Strong communication skills

Problem-solving abilities

Detail-oriented

Multitasking

Job description

A leading sales enablement company in Eau Claire, Wisconsin, is seeking a passionate Retail Support Specialist. This role involves providing exceptional customer support in fast-paced retail environments, troubleshooting devices, and collaborating with retail partners. Candidates should possess strong communication skills and the ability to handle high-stress situations. The position offers competitive pay and comprehensive benefits, including medical and 401k plans, available from the first day of the month following employment.