Retail Support Pro — Elevate Customer Experience

DSI; New York (NY); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A dynamic technology solutions company is seeking a Retail Support Specialist to provide frontline support to customers in national retail environments. The ideal candidate will excel in customer service and communication, effectively resolving account issues and enhancing customer experiences. This position offers a competitive salary of $26 per hour, comprehensive training, and career advancement opportunities. Applicants must be prepared to work flexible hours, including evenings and weekends, while maintaining professionalism in a fast-paced environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, plan changes, device support.
• Act as the subject-matter expert for retail employees.

Skills

Customer service

Communication

Multitasking

Problem-solving

Job description

A dynamic technology solutions company is seeking a Retail Support Specialist to provide frontline support to customers in national retail environments. The ideal candidate will excel in customer service and communication, effectively resolving account issues and enhancing customer experiences. This position offers a competitive salary of $26 per hour, comprehensive training, and career advancement opportunities. Applicants must be prepared to work flexible hours, including evenings and weekends, while maintaining professionalism in a fast-paced environment.