Retail Support Pro - Customer & Tech Help

DSI Systems Inc.; Scarborough (ME); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A leading technology solutions provider is seeking a Retail Support Specialist to deliver hands-on customer support in a dynamic retail environment. You will engage directly with customers to resolve various account and service concerns while maintaining professionalism and composure. The ideal candidate should have strong communication skills and the ability to handle escalated situations efficiently. This role offers a competitive pay of $26 per hour along with comprehensive benefits from day one.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Document all interactions thoroughly and accurately.
• Meet or exceed performance metrics, including quality and customer satisfaction.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

A leading technology solutions provider is seeking a Retail Support Specialist to deliver hands-on customer support in a dynamic retail environment. You will engage directly with customers to resolve various account and service concerns while maintaining professionalism and composure. The ideal candidate should have strong communication skills and the ability to handle escalated situations efficiently. This role offers a competitive pay of $26 per hour along with comprehensive benefits from day one.