Retail Support Specialist – Competitive Pay & Growth

DSI Systems; Apex (NC); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Career growth opportunities

Medical, Dental, and Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Job summary

A leading sales enablement firm in North Carolina is seeking a Retail Support Specialist to deliver exceptional customer service within high-traffic retail settings. You will engage with customers and retail partners, resolving account, billing, and service concerns. Ideal candidates will have strong communication skills and the ability to perform well under pressure. This role offers a competitive starting pay of $26 per hour, alongside comprehensive benefits including medical insurance from day one and a 401k plan with employer matching.

Qualifications

• Ability to handle high-stress situations professionally.
• Proficient in navigating complex systems.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve billing and device issues in high-volume settings.
• Document customer interactions thoroughly and accurately.

Skills

Strong customer service

Communication skills

Detail-oriented

Problem-solving abilities

Multitasking

Job description

A leading sales enablement firm in North Carolina is seeking a Retail Support Specialist to deliver exceptional customer service within high-traffic retail settings. You will engage with customers and retail partners, resolving account, billing, and service concerns. Ideal candidates will have strong communication skills and the ability to perform well under pressure. This role offers a competitive starting pay of $26 per hour, alongside comprehensive benefits including medical insurance from day one and a 401k plan with employer matching.