Retail Support Specialist – Competitive Pay & Growth

DSI Systems Inc.; North Carolina; On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Medical, Dental, Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading telecommunications company is looking for a Retail Support Specialist to provide exceptional customer service at national retail locations. You will assist customers with billing, device support, and service inquiries while maintaining professionalism under pressure. The role requires flexibility with hours, as it involves working evenings and weekends. Competitive pay starts at $26 per hour with opportunities for advancement and comprehensive benefits. This position is ideal for those who thrive in dynamic environments and are eager to make a difference.

Qualifications

• Strong verbal communication skills with an empathetic and professional demeanor.
• Ability to remain calm and accurate in high-stress environments.
• Detail-oriented with excellent problem-solving skills.

Responsibilities

• Provide frontline support to AT&T customers in retail.
• Troubleshoot billing and device issues effectively.
• Engage with store partners to foster alignment and customer experience.

Skills

Customer service skills

Multi-tasking ability

Problem-solving skills

Communication skills

Stress management

Job description

A leading telecommunications company is looking for a Retail Support Specialist to provide exceptional customer service at national retail locations. You will assist customers with billing, device support, and service inquiries while maintaining professionalism under pressure. The role requires flexibility with hours, as it involves working evenings and weekends. Competitive pay starts at $26 per hour with opportunities for advancement and comprehensive benefits. This position is ideal for those who thrive in dynamic environments and are eager to make a difference.