In-Store Customer Success Specialist

DSI Systems Inc.; Springfield (MA); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training programs

401k Plan with employer matching

Paid vacation and personal days

50% AT&T wireless discount

Job summary

A leading telecommunications firm is seeking a Retail Support Specialist to deliver hands-on support to customers in high-traffic retail environments. This role requires strong communication skills, the ability to handle escalated situations, and proficiency in multitasking. Starting pay is competitive at $26 per hour, with benefits including healthcare and 401k matching. The ideal candidate will engage directly with customers, resolve inquiries, and support retail partners to ensure a top-notch experience.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional support to customers inside retail locations.
• Resolve inquiries related to billing and device support.
• Maintain inventory accuracy for display devices.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A leading telecommunications firm is seeking a Retail Support Specialist to deliver hands-on support to customers in high-traffic retail environments. This role requires strong communication skills, the ability to handle escalated situations, and proficiency in multitasking. Starting pay is competitive at $26 per hour, with benefits including healthcare and 401k matching. The ideal candidate will engage directly with customers, resolve inquiries, and support retail partners to ensure a top-notch experience.