Retail Support Specialist - Growth & Benefits

DSI Systems Inc.; Winston-Salem (NC); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Comprehensive training and development programs

401(k) Plan with employer matching

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A national telecommunications provider is seeking a Retail Support Specialist to provide hands-on support to customers in retail settings. You will engage directly with customers to resolve account and billing issues while maintaining a calm and professional demeanor. The position offers a competitive starting pay of $26 per hour, comprehensive training, and opportunities for career growth. Strong customer service skills and the ability to multitask in a high-volume environment are essential for success.

Qualifications

• Experience in wireless communications or retail customer service is preferred.
• Ability to work flexible hours, including evenings and weekends.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide friendly support to AT&T customers in retail locations.
• Resolve inquiries about billing and account updates.
• Troubleshoot wireless devices and network issues.
• Act as a subject-matter expert for retail employees.

Skills

Strong customer service and communication skills

Multitasking

Problem-solving abilities

Ability to handle high-stress situations

Job description

A national telecommunications provider is seeking a Retail Support Specialist to provide hands-on support to customers in retail settings. You will engage directly with customers to resolve account and billing issues while maintaining a calm and professional demeanor. The position offers a competitive starting pay of $26 per hour, comprehensive training, and opportunities for career growth. Strong customer service skills and the ability to multitask in a high-volume environment are essential for success.