Retail Support Pro: Elevate Customer Experience & Solutions

DSI; Fort Mill (SC); On-site; USD 30,000 - 41,000; Full time

Job summary

DSI in the United States is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail locations. You will engage with customers and store staff to resolve account, billing, and device questions in a fast-paced environment.

The role emphasizes clear communication, problem solving, and the ability to stay calm under pressure while navigating multiple systems. Flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate in high-volume retail environments with focus and service quality.
• Collaborate with cross-functional teams (technical support, billing, fraud, care, and escalation agents).
• Document interactions thoroughly and adhere to policies and privacy standards.
• Maintain inventory accuracy and execute planograms for devices and signage.
• Meet or exceed performance metrics for quality, efficiency, and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Flexibility

Working under pressure

Job description

DSI in the United States is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers inside national retail locations. You will engage with customers and store staff to resolve account, billing, and device questions in a fast-paced environment.

The role emphasizes clear communication, problem solving, and the ability to stay calm under pressure while navigating multiple systems. Flexibility to work evenings, weekends, and holidays is expected.