Retail Support Specialist: Elevate Customer Care & Tech

DSI Systems, Inc.; Tigard (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Medical, dental, vision, and life

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail locations.

You will handle billing, account updates, device support, and service concerns while maintaining a professional, friendly, and high-quality customer experience. The role requires strong communication, the ability to stay calm under pressure, and comfort with technology in a fast-paced retail setting.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Collaborate with cross-functional teams to ensure a best-in-class customer experience.

Skills

Customer service

Calm under pressure

multitasking

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in busy national retail locations.

You will handle billing, account updates, device support, and service concerns while maintaining a professional, friendly, and high-quality customer experience. The role requires strong communication, the ability to stay calm under pressure, and comfort with technology in a fast-paced retail setting.