In-Store Retail Support Pro for Customer Experience

DSI; Elk Grove (CA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI, a leader in sales enablement with 40+ years of experience, is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will engage directly with customers and partners to resolve account, billing, device, and service concerns in a fast-paced setting.

The role requires strong communication, resilience, comfort with technology, and the ability to stay calm and professional under pressure.

Qualifications

• Proven customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns and strengthen partnerships.
• Navigate multiple systems while engaging with customers in real time and document interactions accurately.
• Adhere to policies and privacy standards; meet or exceed performance metrics.
• Maintain planograms and inventory accuracy for devices and signage.

Job description

DSI, a leader in sales enablement with 40+ years of experience, is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. You will engage directly with customers and partners to resolve account, billing, device, and service concerns in a fast-paced setting.

The role requires strong communication, resilience, comfort with technology, and the ability to stay calm and professional under pressure.