Retail Support Specialist: Elevate Customer Care

DSI Systems; Town of Newark (WI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

Supportive team environment

Career growth opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation and sick days

Employee profit sharing

AT&T wireless discount

Paid training

Job summary

DSI Systems is hiring a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will resolve billing, account, device, and service concerns while guiding retail staff and partners on best practices.

You will troubleshoot devices and network issues, ensuring accurate documentation and adherence to privacy standards. The role requires standing on the sales floor and flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and quality during peak traffic and escalations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and address customer concerns with leadership to improve outcomes.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible hours

Job description

DSI Systems is hiring a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will resolve billing, account, device, and service concerns while guiding retail staff and partners on best practices.

You will troubleshoot devices and network issues, ensuring accurate documentation and adherence to privacy standards. The role requires standing on the sales floor and flexibility to work evenings, weekends, and holidays.