Retail Support & Customer Care Specialist

DSI Systems, Inc.; Gig Harbor (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k Plan

Paid vacation

Employee Profit Sharing

50% AT&T wireless discount

Paid training

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in retail environments. This role involves engaging directly with customers, resolving account and service concerns, and supporting retail partners.

The ideal candidate should demonstrate strong communication skills, be comfortable in fast-paced situations, and be detail-oriented. The position offers competitive pay at $26 per hour along with comprehensive benefits and training opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers in retail.
• Resolve inquiries related to billing and service concerns.
• Troubleshoot wireless devices and network issues.
• Document all interactions thoroughly and accurately.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in retail environments. This role involves engaging directly with customers, resolving account and service concerns, and supporting retail partners.

The ideal candidate should demonstrate strong communication skills, be comfortable in fast-paced situations, and be detail-oriented. The position offers competitive pay at $26 per hour along with comprehensive benefits and training opportunities.