Luxury Retail Supervisor: Lead & Elevate Sales

kate spade new york; Grand Prairie (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Kate Spade New York seeks a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive productivity and profitability through coaching, goal setting, client development, and adherence to brand standards.

Responsibilities include achieving sales/KPI targets, building VIP relationships, and leading omni-channel initiatives while maintaining inventory integrity and compliance in daily operations.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Sales leadership

Customer service

Communication

Team coaching

Retail operations

Tools

Excel

Job description

Kate Spade New York seeks a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive productivity and profitability through coaching, goal setting, client development, and adherence to brand standards.

Responsibilities include achieving sales/KPI targets, building VIP relationships, and leading omni-channel initiatives while maintaining inventory integrity and compliance in daily operations.