Luxury Retail Supervisor—Elite Customer Experience & Growth

kate spade new york; Mashantucket (CT); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a dynamic store team, elevating service, sales, and operational excellence. You will mentor staff, manage client development, and uphold brand standards in a fast-paced luxury retail environment.

Responsibilities include driving KPI targets, supervising cash and inventory processes, embracing omni-channel selling, and fostering an inclusive, high-energy store culture. Flexible scheduling and weekend coverage are expected.

Qualifications

• 2+ years in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills; able to multi-task and prioritize.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and live selling initiatives, including social content and data-driven selling.

Skills

Leadership

Communication

Customer focus

Microsoft Office

Omni-channel tools

Social media literacy

English proficiency

Tools

Excel

PowerPoint

Outlook

Word

Job description

Kate Spade New York is seeking a Supervisor to lead a dynamic store team, elevating service, sales, and operational excellence. You will mentor staff, manage client development, and uphold brand standards in a fast-paced luxury retail environment.

Responsibilities include driving KPI targets, supervising cash and inventory processes, embracing omni-channel selling, and fostering an inclusive, high-energy store culture. Flexible scheduling and weekend coverage are expected.