Luxury Retail Supervisor — Lead VIP Service & Growth
kate spade new york
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Benefits offered by this job
Job summary
Kate Spade New York is seeking a Store Supervisor to lead a high-energy sales floor, coach a team, and drive profitability through service excellence and operational discipline. You will model brand standards, manage opening/closing, and develop talent while building enduring client relationships and driving omni-channel selling.
The role emphasizes coaching, recruitment support, and creating an inclusive, high-performing team focused on delivering exceptional customer experiences and
Qualifications
- Front-line leadership and customer-service excellence.
- Ability to coach and develop a store team.
- Strong communication and relationship-building abilities.
Responsibilities
- Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
- Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
- Model kate spade service behaviors—‘‘host of the party’’—meet, greet, create conversations, and set the scene for strong relationships and needs discovery.
- Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to leadership on performance and development needs.
Skills
Tools
Job description
Kate Spade New York is seeking a Store Supervisor to lead a high-energy sales floor, coach a team, and drive profitability through service excellence and operational discipline. You will model brand standards, manage opening/closing, and develop talent while building enduring client relationships and driving omni-channel selling.
The role emphasizes coaching, recruitment support, and creating an inclusive, high-performing team focused on delivering exceptional customer experiences and
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