Retail Supervisor - Lead, Train & Delight Customers

Goodwill Columbus; Columbus (OH); Presencial; USD 19.000 - 28.000; Tempo integral

Resumo da vaga

Goodwill Columbus is seeking a Retail Supervisor to lead a team of Retail Associates, drive daily store operations, and deliver an exceptional donor and customer experience. This hands-on role focuses on sales, donation processing, merchandising, and maintaining a clean, welcoming store environment.

You will coach staff, manage busy periods, and ensure cash handling and safety procedures are followed. Join a mission-driven team that supports community needs and fosters growth through hands-on

Qualificações

• High school diploma or GED required.
• Retail experience preferred, including supervision or leadership.
• Strong customer service and communication skills.
• Ability to coach, motivate, and hold team accountable.
• Familiarity with POS systems and cash-handling procedures.

Responsabilidades

• Lead, coach, and support Retail Associates during daily operations.
• Deliver outstanding customer and donor service and help resolve concerns.
• Monitor sales floor activity, donation processing, merchandising, and store presentation.
• Train new employees and provide ongoing coaching and performance feedback.
• Ensure compliance with company policies, cash-handling procedures, and safety standards.
• Open and close the store and oversee operations in the absence of store leadership.
• Support achievement of sales, production, and customer service goals.

Conhecimentos

Customer service

Communication

Interpersonal skills

Leadership

Formação

High school diploma or GED

Ferramentas

POS systems

Descrição da vaga

Goodwill Columbus is seeking a Retail Supervisor to lead a team of Retail Associates, drive daily store operations, and deliver an exceptional donor and customer experience. This hands-on role focuses on sales, donation processing, merchandising, and maintaining a clean, welcoming store environment.

You will coach staff, manage busy periods, and ensure cash handling and safety procedures are followed. Join a mission-driven team that supports community needs and fosters growth through hands-on