Retail Supervisor — Elevate Customer Experience

vfc; Towson (MD); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Benefits overview at VF

Job summary

The North Face is hiring a Supervisor to support the store leadership team and drive an exceptional customer experience. You will coach associates, model selling behaviors, and ensure adherence to store standards and inventory controls.

You will partner with the Store Manager to maximize profitability and foster an inclusive, high-performing team culture in a fast-paced retail environment. Prior leadership in retail is valued.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Lead by example and coach associates to deliver an in-class customer experience and store standards.
• Oversee daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations, inventory, shipments, and product flow to the sales floor.
• Assist in training and onboarding new team members, providing ongoing feedback and support.
• Maintain visual merchandising standards and ensure replenishment aligns with brand directives.

Skills

Retail leadership

Customer service

Coaching

Communication

Education

High School Diploma or equivalent

Job description

The North Face is hiring a Supervisor to support the store leadership team and drive an exceptional customer experience. You will coach associates, model selling behaviors, and ensure adherence to store standards and inventory controls.

You will partner with the Store Manager to maximize profitability and foster an inclusive, high-performing team culture in a fast-paced retail environment. Prior leadership in retail is valued.