Retail Supervisor: Lead Team & Elevate Customer Experience

Nike; Pigeon Forge (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Discounts for you and your family from

Paid time off

401(k) plan and associated programs

Health Savings Accounts

Employee stock purchase plan (ESPP)

Employee Assistance Program

Tuition reimbursement

Job summary

Nike Factory Pigeon Forge is hiring a Retail Supervisor to lead our team at the Pigeon Forge location. You will serve as the face of NIKE, delivering exceptional customer service in a fast-paced, high-volume environment.

This role emphasizes teamwork, training on new products and a just-do-it attitude to drive store success. You’ll work with a dedicated team to guide customers toward the right products, manage store operations, and contribute to an engaging shopping experience that reflects

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexible to work nights, weekends and holidays.
• Ability to learn and train on latest products and technologies.
• Physical ability to bend, reach, stand for extended periods.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bring your positive attitude to teammates and customers daily.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Make customers feel welcome, and exceed their expectations at every step of their journey.
• Maintain professionalism, integrity, reliability, and kindness.
• Operate a cash register, shipping/receiving duties, stocking products, cleaning and building visual displays.
• Attend store events with your teammates.

Skills

Customer service

Team leadership

Retail experience

Flexible schedule

Job description

Nike Factory Pigeon Forge is hiring a Retail Supervisor to lead our team at the Pigeon Forge location. You will serve as the face of NIKE, delivering exceptional customer service in a fast-paced, high-volume environment.

This role emphasizes teamwork, training on new products and a just-do-it attitude to drive store success. You’ll work with a dedicated team to guide customers toward the right products, manage store operations, and contribute to an engaging shopping experience that reflects