Retail Supervisor: Lead Store & Elevate Customer Experience

Goodwill Greater Milwaukee & Chicago; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Referral Program

Job summary

Goodwill Retail Services in the Chicago area is seeking a Retail Supervisor to lead our stores and donation sites, open and close operations, and drive customer satisfaction.

You will train and motivate associates, manage POS and cash controls, and ensure a safe, productive work environment while supporting Goodwill's mission.

Join a team focused on community impact and growth, with opportunities to develop leadership and operational skills.

Qualifications

• Two years of supervisory experience preferred.
• Forklift certification, if required at site.
• Ability to work a varied schedule, including two closing shifts per week and every other weekend.
• Must have a working phone for communication.

Responsibilities

• Open/close the store and manage tills to ensure smooth operations.
• Lead a team to achieve daily sales and production goals.
• Provide excellent customer service and train associates.
• Maintain a safe, clean, and compliant store and donation environment.

Skills

Supervisory experience

Customer service

Team leadership

Store operations

Cash handling / POS

Job description

Goodwill Retail Services in the Chicago area is seeking a Retail Supervisor to lead our stores and donation sites, open and close operations, and drive customer satisfaction.

You will train and motivate associates, manage POS and cash controls, and ensure a safe, productive work environment while supporting Goodwill's mission.

Join a team focused on community impact and growth, with opportunities to develop leadership and operational skills.