Retail Supervisor: Drive Customer Experience & Team Growth

Amazinggoodwill; Town of Oconomowoc (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations and to motivate the team to meet customer satisfaction and revenue goals.

The role focuses on partnering with merchandising efforts, coaching staff, and maintaining a positive customer experience across shifts. A two-year supervisory background and forklift certification are preferred, with a variable schedule including evenings and weekends.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Flexible schedule with evenings/weekends as needed.
• Must have working phone for communication accessibility.

Responsibilities

• Oversee store and donation center operations and ensure production standards.
• Coach and train employees to maximize productivity and customer service.
• Ensure adequate POS coverage and efficient customer flow.
• Maintain a safe, orderly work environment and follow safety practices.
• Coordinate merchandise rotation to keep fresh inventory and displays.

Skills

Supervisory experience

Customer service

Communication

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations and to motivate the team to meet customer satisfaction and revenue goals.

The role focuses on partnering with merchandising efforts, coaching staff, and maintaining a positive customer experience across shifts. A two-year supervisory background and forklift certification are preferred, with a variable schedule including evenings and weekends.