Retail Operations Supervisor — Store & Donations

Goodwill Greater Milwaukee & Chicago; Northbrook (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with the supervision of store and donation center operations and to motivate the team to meet customer satisfaction and revenue targets. The role supports merchandising efforts and coaches engaging customer interactions to drive a positive shopping experience.

The supervisor will ensure policy compliance, coordinate donations and tills, provide coaching, and help maintain safety and efficiency across the operation.

Qualifications

• Two years of supervisory experience preferred.

Responsibilities

• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Technical Skill: Basic knowledge of discipline's procedures and methods.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community.
• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversee that there is adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Responsible for completing other duties/responsibilities as assigned.

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with the supervision of store and donation center operations and to motivate the team to meet customer satisfaction and revenue targets. The role supports merchandising efforts and coaches engaging customer interactions to drive a positive shopping experience.

The supervisor will ensure policy compliance, coordinate donations and tills, provide coaching, and help maintain safety and efficiency across the operation.