Retail Supervisor: Lead Sales & Team Performance

puma; North Aurora (IL); On-site; USD 29,000 - 33,000; Full time

Job summary

PUMA is seeking an energetic retail professional to deliver exceptional customer experiences in-store while driving sales and profitability. You will support the Store Manager with recruiting, training and scheduling, ensuring merchandise is optimally displayed and inventory tightly managed.

The role requires strong communication, teamwork, and the ability to work non-traditional hours. Prior retail experience and familiarity with MS Office and retail software will help you succeed in a

Qualifications

• Experience delivering high quality customer service in retail.
• Proven ability to meet or exceed sales targets and KPIs.
• Strong communication and teamwork skills.
• Ability to adapt to changing store priorities and needs.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist Store leadership with recruitment, training and development of employees.
• Handle payroll control and scheduling to maintain profitability while delivering great service.
• Manage and communicate merchandise opportunities to Store leadership.
• Aim to achieve inventory and shrink goals; manage inventory counts.
• Handle incoming and outgoing merchandise processes.
• Comply with Policies & Procedures and operational core competencies.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales-driven

Communication

Team player

Adaptability

Tools

MS Office

Retail software

Job description

PUMA is seeking an energetic retail professional to deliver exceptional customer experiences in-store while driving sales and profitability. You will support the Store Manager with recruiting, training and scheduling, ensuring merchandise is optimally displayed and inventory tightly managed.

The role requires strong communication, teamwork, and the ability to work non-traditional hours. Prior retail experience and familiarity with MS Office and retail software will help you succeed in a