Retail Supervisor — Lead Sales & Service Team

PUMA Group; Wrentham (MA); On-site; USD 44,000 - 50,000; Full time

Job summary

PUMA Group is seeking a Store Associate in Massachusetts to deliver outstanding customer service and drive store performance. You will support the Store Manager with recruiting, training, and scheduling while ensuring profitability and strong store operations.

Base pay ranges from $21.00 to $24.00 per hour plus bonus and benefits. The role requires walking/standing, lifting up to 30 pounds, and flexible hours including weekends and holidays.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals and reason through complex issues.
• Ability to present information to large groups; strong communication.
• Strong team player with excellent communication skills.
• Ability to learn quickly; basic MS Office and familiarity with retail software.
• Ability to walk/stand and lift/carry up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Achieve or exceed sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with recruitment, training and development of employees.
• Assist with payroll control and service-driven scheduling to maintain profitability while serving customers.
• Manage and communicate merchandise opportunities to Store/Asst. Store Manager.
• Achieve inventory and shrink goals; manage physical inventory counts.
• Handle incoming/outgoing merchandise.
• Comply with all Policies & Procedures and core competencies.
• Maintain a safe, healthy, compliant working/shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Retail experience

Sales performance

Communication

Team player

MS Office

Tools

Retail software

Job description

PUMA Group is seeking a Store Associate in Massachusetts to deliver outstanding customer service and drive store performance. You will support the Store Manager with recruiting, training, and scheduling while ensuring profitability and strong store operations.

Base pay ranges from $21.00 to $24.00 per hour plus bonus and benefits. The role requires walking/standing, lifting up to 30 pounds, and flexible hours including weekends and holidays.