Retail Supervisor: Lead Guest Experience & Store Ops

Schulte-Hospitality-Group; Waco (TX); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

DailyPay

telemedicine and virtual mental health

health and life insurance options

401(k) with company match

paid time off

holiday pay

pet insurance

employee assistance

marketplace discounts

Résumé du poste

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience.

The Retail Supervisor executes established procedures and escalates matters requiring management approval.

Qualifications

• Strong guest-service, communication, and problem-solving skills.
• Ability to direct daily work, coach associates, and model service standards.
• Working knowledge of retail merchandising, inventory practices, and loss prevention.
• Comfort with POS systems, basic sales reports, and cash reconciliation.

Responsabilités

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and escalated significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Connaissances

Guest service

Communication

Problem-solving

Team leadership

Time management

Formation

High school diploma or equivalent

Outils

POS systems

Cash handling

Merchandising

Inventory processes

Description du poste

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience.

The Retail Supervisor executes established procedures and escalates matters requiring management approval.