Guest-Focused Retail Supervisor

Oconee Chamber; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Telemedicine

Health insurance

401(k)

Paid time off

Holiday pay

Pet insurance

Marketplace discounts

Job summary

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience.

The role executes established procedures and escalates matters requiring management approval, with duties spanning scheduling, training, cash handling, and loss prevention.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of retail or guest-service experience preferred.
• Previous experience as a shift lead or supervisor preferred.
• Experience with POS systems, cash handling, merchandising, and inventory processes preferred.

Responsibilities

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and elevate significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Skills

Guest-service

Communication

Problem-solving

Coaching

Team supervision

Education

High school diploma

Retail experience preferred

Tools

POS systems

Cash handling

Merchandising inventory

Job description

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience.

The role executes established procedures and escalates matters requiring management approval, with duties spanning scheduling, training, cash handling, and loss prevention.