Hotel Retail Team Lead — Guest Experience & Merchandising

Schulte Hospitality Group; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay

Telemedicine and virtual mental health

Health and life insurance

401(k) with company match

Paid time off

Holiday pay

Pet insurance

Employee assistance

Marketplace discounts

Job summary

Collegiate Hospitality Group is seeking a service‑oriented Retail Supervisor to support daily retail operations in the United States. Reporting to the General Manager, this role provides hands‑on shift leadership, supports retail associates, and ensures a welcoming guest experience.

The position involves supervising floor activities, coaching staff, managing scheduling, stock, merchandising, and cash handling while maintaining safety and loss-prevention standards.

Qualifications

• High school diploma or equivalent is required.
• At least 2 years of retail or guest-service experience preferred.
• Previous experience as a shift lead or supervisor preferred.
• Experience with point-of-sale systems, cash handling, merchandising, and inventory processes preferred.

Responsibilities

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and escalated significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Skills

Guest service

Communication

Problem solving

Leadership

Organizational skills

Education

High school diploma or equivalent

2+ years of retail or guest-service experience

Shift lead or supervisor experience

POS systems, cash handling, merchandising & inventory experience

Tools

POS systems

Cash handling

Merchandising

Inventory processes

Job description

Collegiate Hospitality Group is seeking a service‑oriented Retail Supervisor to support daily retail operations in the United States. Reporting to the General Manager, this role provides hands‑on shift leadership, supports retail associates, and ensures a welcoming guest experience.

The position involves supervising floor activities, coaching staff, managing scheduling, stock, merchandising, and cash handling while maintaining safety and loss-prevention standards.