Lead Retail Coach: Guest Experience & Sales

Tapestry, Inc.; Elizabeth (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Supervisor to support the store leadership team, drive sales, and ensure operational excellence. This role focuses on coaching team members, maintaining brand standards, and delivering a luxury guest experience in a fast-paced retail setting.

The ideal candidate will have 1+ year of retail or food service management experience, strong organizational skills, and the ability to manage cash handling and food safety procedures.

Qualifications

• 1+ years in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Ability to meet store policies including food safety and cash handling.

Responsibilities

• Lead by example in guest experience and relationship building.
• Support daily sales goals and drive selling behaviors.
• Provide real-time coaching to associates to elevate service and beverage craft.
• Assist with opening/closing procedures, inventory, and visual merchandising.

Skills

Leadership

Guest service

Food & beverage ops

Tools

POS systems

Job description

Coach is seeking a Lead Supervisor to support the store leadership team, drive sales, and ensure operational excellence. This role focuses on coaching team members, maintaining brand standards, and delivering a luxury guest experience in a fast-paced retail setting.

The ideal candidate will have 1+ year of retail or food service management experience, strong organizational skills, and the ability to manage cash handling and food safety procedures.