Retail Shift Lead — Guest Service & Merchandising Expert

The Inn at Stonecliffe; Waco (TX); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

DailyPay

Telemedicine

Health & Life Insurance

401(k)

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance

Marketplace Discounts

Descripción de la vacante

Schulte Companies is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting to the General Manager, this role provides hands-on shift leadership, coaching for associates, and ensures a welcoming guest experience.

You will manage merchandising, inventory, scheduling, and training, while upholding cash handling, safety, and loss-prevention standards. This is a full-time position with opportunities to impact store performance.

Formación

• High school diploma or equivalent required.
• At least 2 years of retail or guest-service experience preferred.
• Previous experience as a shift lead or supervisor preferred.
• Experience with merchandising and inventory processes preferred.

Responsabilidades

• Supervise daily retail floor activities and help ensure smooth, efficient store operations.
• Provide shift direction, on-the-job training, coaching, and support to retail associates.
• Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
• Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
• Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
• Deliver excellent guest service, address routine concerns, and escalated significant complaints as appropriate.
• Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
• Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
• Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
• Support approved promotions, special events, and retail initiatives as directed.
• Follow opening and closing procedures, including register reconciliation and required reporting.
• Identify operational improvements and make recommendations to the General Manager; implement changes once approved.

Conocimientos

Guest service

Communication

Problem solving

Staff coaching

Shift leadership

Cash handling

Educación

High school diploma or equivalent

Herramientas

POS systems

Inventory software

Descripción del empleo

Schulte Companies is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting to the General Manager, this role provides hands-on shift leadership, coaching for associates, and ensures a welcoming guest experience.

You will manage merchandising, inventory, scheduling, and training, while upholding cash handling, safety, and loss-prevention standards. This is a full-time position with opportunities to impact store performance.