Retail Supervisor: Lead Customer Experience & Ops

VF Outdoor; Tysons (VA); On-site; USD 27,000 - 40,000; Full time

Job summary

The North Face in Tysons, VA is seeking a Supervisor to lead the store team, deliver exceptional customer experiences, and uphold brand standards. You will work with the Store Manager to coach staff, manage daily operations, and drive sales performance.

Ideal candidates have 1+ years in retail leadership, strong communication, and hands-on ability to train, merchandise, and ensure safety and policies are followed.

Qualifications

• Foundational leadership in a fast-paced retail setting.
• Ability to coach and develop associates.
• Strong communication across all levels.
• Flexible and solution-oriented in a dynamic environment.
• Comfortable with basic retail software and daily administrative tasks.
• Physical ability to stand, move, and perform tasks on the sales floor.

Responsibilities

• Deliver high levels of personalized customer engagement.
• Assist in achieving and surpassing sales goals and KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations and delegating tasks.
• Support stockroom with inventory and shipments.
• Train and onboard new team members; provide ongoing feedback.
• Maintain visual merchandising standards and product replenishment.
• Ensure inventory integrity through proper shipping, receiving, and loss prevention.
• Engage with local community initiatives and events.
• Uphold company policies, safety standards, and procedures.
• Foster a positive, inclusive environment that supports learning.

Skills

Results-driven

Coaching

Communication

Adaptability

Independent work

IT literacy

Mobility for physical tasks

Education

High School diploma or equivalent

Tools

Retail software

Word processing

Spreadsheets

Job description

The North Face in Tysons, VA is seeking a Supervisor to lead the store team, deliver exceptional customer experiences, and uphold brand standards. You will work with the Store Manager to coach staff, manage daily operations, and drive sales performance.

Ideal candidates have 1+ years in retail leadership, strong communication, and hands-on ability to train, merchandise, and ensure safety and policies are followed.