Retail Supervisor - Lead, Coach & Elevate Customer Experience

Pure Hockey, LLC; El Segundo (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability보험

Job summary

Pure Hockey, LLC is seeking a Retail Supervisor to lead a fast-paced store team. The role focuses on delivering outstanding customer service, managing daily operations, and driving sales through effective supervision and training of staff.

You will oversee cashiering, merchandising, and inventory tasks, partner with management on key metrics, and ensure a positive shopping experience for customers across all shifts, including weekends and holidays.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Skills

Retail experience

Customer service

Leadership

Training & coaching

Problem solving

Job description

Pure Hockey, LLC is seeking a Retail Supervisor to lead a fast-paced store team. The role focuses on delivering outstanding customer service, managing daily operations, and driving sales through effective supervision and training of staff.

You will oversee cashiering, merchandising, and inventory tasks, partner with management on key metrics, and ensure a positive shopping experience for customers across all shifts, including weekends and holidays.