Supervisor - Full Time

Pure Hockey; Westerville (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

FSA (Flexible Spending Plan)

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey in Westerville, OH is seeking a Retail Supervisor who will lead a busy store team, deliver outstanding customer service, and drive performance in a fast-paced sporting goods environment.

You will train staff, manage cash and inventory, and collaborate with management on sales, merchandising, and scheduling to ensure a positive shopping experience.

Qualifications

• Retail or customer service experience required.
• Strong leadership and coaching skills.
• Ability to train and motivate employees.
• Experience with inventory and merchandising.

Responsibilities

• Greet customers and provide outstanding service.
• Cash handling with accuracy per policy.
• Assist in merchandising, operations and sales.
• Lead store metrics and staff training.
• Handle customer issues professionally.
• Maintain shelves and pricing, assist with inventory tasks.

Skills

Retail experience

Customer service

Leadership

Cash handling

Merchandising

Tools

POS systems

Job description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by managerr

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary

$15.00-$18.00 per hour

Salary Description

$15.00-$18.00 per hour