Retail Supervisor — Lead, Coach & Customer Champion

Pure Hockey, LLC; Scottsdale (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Parental Leave

Employee Discount

Job summary

Pure Hockey in Scottsdale, AZ is hiring a Full-Time Supervisor to lead daily retail operations, coach staff, and ensure top-notch customer service. The role involves cashier duties, merchandising, and collaborating with the Store Manager on store metrics and standards.

The ideal candidate has retail experience, strong communication, and the ability to train and motivate employees in a fast-paced environment, including nights and weekends.

Qualifications

• Experience in retail or customer service is required.
• Ability to train, coach and motivate employees.
• Strong interpersonal and organizational skills.
• Ability to stand for extended periods and work nights/weekends.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Maintain cleanliness of all areas including the sales floor, shop and restrooms.
• Other duties assigned by manager

Skills

Customer service

Leadership

Retail experience

Cash handling

Communication

Job description

Pure Hockey in Scottsdale, AZ is hiring a Full-Time Supervisor to lead daily retail operations, coach staff, and ensure top-notch customer service. The role involves cashier duties, merchandising, and collaborating with the Store Manager on store metrics and standards.

The ideal candidate has retail experience, strong communication, and the ability to train and motivate employees in a fast-paced environment, including nights and weekends.