Retail Team Lead & Customer Experience Coach

Pure Hockey; Kingston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey in Kingston, MA is seeking a Retail Supervisor to lead store operations and deliver outstanding customer service. You will work both independently and as part of a team to drive sales, merchandising, and daily store tasks.

The role requires strong leadership and retail experience, with the ability to train, coach and motivate employees, handle cash and inventory, and maintain a positive, fast-paced environment.

Qualifications

• Positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties with accuracy and compliance.
• Assist in merchandising, operations, sales and service.
• Communicate metrics and expectations with store team.
• Train and develop staff to ensure skill mastery.
• Handle customer complaints professionally and promptly.
• Maintain sales floor and update pricing and inventory as directed.

Skills

Customer service

Leadership

Staff training

Interpersonal skills

Analytical skills

Inventory management

Merchandising

Computer usage

Flexible hours

Tools

POS system

Microsoft Office

Job description

Pure Hockey in Kingston, MA is seeking a Retail Supervisor to lead store operations and deliver outstanding customer service. You will work both independently and as part of a team to drive sales, merchandising, and daily store tasks.

The role requires strong leadership and retail experience, with the ability to train, coach and motivate employees, handle cash and inventory, and maintain a positive, fast-paced environment.