Retail Supervisor – Game Day Fan Experience Leader

Fanatics Commerce; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fanatics Commerce seeks a Retail Supervisor for the Pelicans Team Store in New Orleans, LA. You will lead a part-time front-line team, coach staff, and manage daily operations and game-day execution to deliver an exceptional fan experience.

As a strong communicator with leadership experience, you will drive sales, uphold store standards, and use data-informed practices to optimize performance during events and busy game days.

Qualifications

• Minimum of two years of experience working in retail or sales, with prior leadership experience strongly preferred.
• Proficiency in retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA, or the ability to learn quickly.
• Strong interpersonal skills with the ability to build partnerships and lead a part-time team with confidence.
• Ability to anticipate problems, act decisively under pressure, and maintain standards during high-volume events.
• Must be able to sit, stand, and handle physical demands; comfortable working outdoors for venue-based shifts.

Responsibilities

• Lead front-line retail team across daily operations, coaching, and game-day execution.
• Manage Manager on Duty responsibilities and ensure fan experience remains top-notch.
• Collaborate with store Leadership on targets, per cap, and UPT based on operational data.
• Train and support Retail Associates and Retail Leads to uphold Fanatics values.

Skills

Leadership

Coaching

Customer service

Team management

Communication

Tools

POS

OpSuite

My Playbook

Service Now

OKTA

Job description

Fanatics Commerce seeks a Retail Supervisor for the Pelicans Team Store in New Orleans, LA. You will lead a part-time front-line team, coach staff, and manage daily operations and game-day execution to deliver an exceptional fan experience.

As a strong communicator with leadership experience, you will drive sales, uphold store standards, and use data-informed practices to optimize performance during events and busy game days.