Game-Day Retail Leader: Drive Fans & Team Excellence

Fanatics Commerce; Washington (District of Columbia); On-site; USD 32,000 - 39,000; Full time

Job summary

Fanatics Commerce in Washington, DC seeks a Retail Supervisor to lead a part‑time front‑line team across daily operations and game‑day execution. This role includes Manager on Duty responsibilities and coordinating Retail Associates and Retail Leads to deliver an exceptional fan experience.

You will apply data and technology to improve efficiency, training, and performance while working nights, weekends, and extended hours during events.

Qualifications

• Minimum of two years of experience in retail with leadership experience.
• Ability to coach and develop front-line team members.
• Proficiency with retail operation systems (POS, OpSuite, My Playbook, Service Now, OKTA).
• Strong interpersonal skills to lead a part-time team.
• Ability to handle high-volume game day scenarios.

Responsibilities

• Lead front-line team across daily operations, coaching, and game day execution.
• Perform Manager on Duty responsibilities to maintain store standards.
• Train and support Retail Associates and Retail Leads.
• Ensure exceptional fan experiences and seamless shopping during events.

Skills

Retail leadership

Coaching & development

POS & Ops systems

Interpersonal skills

Problem solving

Customer experience

Tools

POS

OpSuite

My Playbook

Service Now

OKTA

Job description

Fanatics Commerce in Washington, DC seeks a Retail Supervisor to lead a part‑time front‑line team across daily operations and game‑day execution. This role includes Manager on Duty responsibilities and coordinating Retail Associates and Retail Leads to deliver an exceptional fan experience.

You will apply data and technology to improve efficiency, training, and performance while working nights, weekends, and extended hours during events.