Retail Supervisor: Flexible Schedule & Perks

America's Thrift Stores; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling options

Monday-Friday day shift schedules

Medical, dental, and vision insurance

Employee discounts

Paid time off

Career growth and advancement

Job summary

America's Thrift Stores is seeking a Retail Supervisor to manage daily front-end and sales floor operations, ensuring friendly service and strong standards. The role involves coaching staff, inventory oversight, and assisting with recruiting and promotions to drive a high-quality donor and customer experience.

The position requires flexibility for a rotating schedule, including mid-shifts, evenings, weekends, and holidays, while upholding company values and loss-prevention practices.

Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in retail.
• Proficiency in basic mathematical skills and computer literacy.
• Strong verbal and written communication skills.

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store's labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
• Other duties as assigned by management.

Skills

Leadership

Customer service

Observation

Coaching

Education

High School diploma or GED

Tools

Basic math

Job description

America's Thrift Stores is seeking a Retail Supervisor to manage daily front-end and sales floor operations, ensuring friendly service and strong standards. The role involves coaching staff, inventory oversight, and assisting with recruiting and promotions to drive a high-quality donor and customer experience.

The position requires flexibility for a rotating schedule, including mid-shifts, evenings, weekends, and holidays, while upholding company values and loss-prevention practices.