Retail Supervisor — Flexible Hours & Growth

America's Thrift Stores; Alabama; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling options

Medical, dental, and vision insurance

Job summary

America’s Thrift Stores in Alabama seeks a Retail Supervisor to lead daily front-end operations and optimize the sales floor. You will champion excellent customer service, accurate transactions, and strong product presentation while guiding a team across shifts.

The role requires recruiting, training, scheduling, and coaching staff, plus ensuring safety, losses prevention, and smooth store operations. Flexible mid-shifts, evenings, weekends, and holidays are expected.

Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• Proficiency in basic mathematical skills and computer literacy.
• Fundamental reading comprehension abilities.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Ability to understand and follow instructions provided in written and/or verbal form.
• Strong reasoning, decision-making, and independent judgment skills.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays).

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
• Other duties as assigned by management.

Skills

Supervisory experience

Basic math

Computer literacy

Reading comprehension

Verbal communication

Written communication

Coaching

Attention to instructions

Decision making

Background check

Driver's license

Rotating schedule

Education

High School diploma or GED

Job description

America’s Thrift Stores in Alabama seeks a Retail Supervisor to lead daily front-end operations and optimize the sales floor. You will champion excellent customer service, accurate transactions, and strong product presentation while guiding a team across shifts.

The role requires recruiting, training, scheduling, and coaching staff, plus ensuring safety, losses prevention, and smooth store operations. Flexible mid-shifts, evenings, weekends, and holidays are expected.