Retail Supervisor: Front-End & Customer Experience Leader

America's Thrift Stores; Rome (GA); On-site; USD 36,000 - 45,000; Full time

Job summary

America's Thrift Stores - Rome, GA is seeking a Retail Supervisor to manage daily operations of the front end and sales floor, ensuring fast, accurate, and friendly service.

The role focuses on auditing, coaching, and supporting a rotating schedule including evenings and weekends. Candidates should have at least two years of supervisory experience in retail, strong communication skills, and a reliable driving record. Join a team that values donor experience and store presentation.

Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Valid driver’s license and a clean driving record.
• Ability to work a rotating schedule including mid-shifts, evenings, weekends and holidays.
• Background check and drug screen may be required.

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of the Assistant Store Manager and/or General Manager.
• Perform any other tasks, functions, or responsibilities as instructed by the immediate supervisor and/or superior manager.

Skills

Retail supervision

Team leadership

Communication skills

Basic math

Computer literacy

Driving license

Education

High School diploma or GED

Job description

America's Thrift Stores - Rome, GA is seeking a Retail Supervisor to manage daily operations of the front end and sales floor, ensuring fast, accurate, and friendly service.

The role focuses on auditing, coaching, and supporting a rotating schedule including evenings and weekends. Candidates should have at least two years of supervisory experience in retail, strong communication skills, and a reliable driving record. Join a team that values donor experience and store presentation.