Retail Floor Supervisor — Lead, Coach & Service

America's Thrift Stores; Clarksville (TN); Hybrid; USD 20,664,000 - 28,930,000; Full time

Job summary

Americas's Thrift Stores in Clarksville, TN is seeking a Retail Supervisor to lead the front end and sales floor, uphold store standards, and coach staff to deliver quick, friendly service to customers and donors. The supervisor will drive loss prevention, daily accounting tasks, and model the company's core values in all interactions.

This role requires flexibility for rotating mid-shifts, evenings, weekends and holidays.

Qualifications

• Minimum of two years’ experience as a supervisor, team lead, or key holder in retail.
• Strong verbal and written communication skills.
• High School diploma or GED preferred.
• Valid driver’s license and clean driving record.
• Ability to work a rotating schedule.

Responsibilities

• Direct and supervise departmental team members.
• Schedule team members according to the store’s labor needs.
• Manage inventory tracking systems and stock levels.
• Oversee cash register operations and cash handling.
• Assist with recruiting, training, and onboarding.
• Respond to customer/donor questions and complaints.

Skills

Supervision

Customer service

Communication skills

Inventory management

Cash handling

Scheduling

POS systems

Education

High School diploma or GED

Tools

POS systems

Job description

Americas's Thrift Stores in Clarksville, TN is seeking a Retail Supervisor to lead the front end and sales floor, uphold store standards, and coach staff to deliver quick, friendly service to customers and donors. The supervisor will drive loss prevention, daily accounting tasks, and model the company's core values in all interactions.

This role requires flexibility for rotating mid-shifts, evenings, weekends and holidays.