Retail Floor Supervisor: Training & Customer Care

Americasthrift; Rainbow City (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Americasthrift is seeking a Retail Supervisor to oversee daily front-end operations and the sales floor. You will lead a team, ensure excellent donor and customer service, and maintain store standards with attention to inventory and appearances.

The position requires flexibility for a rotating schedule, weekend shifts, and holidays. Strong supervision, communication, and teamwork are essential for delivering a positive shopping experience and supporting store goals.

Qualifications

• Minimum of two years' experience as a supervisor, team lead, or key holder.
• Proficiency in basic mathematical skills and computer literacy.
• Strong verbal and written communication skills.
• High School diploma or GED preferred.
• Background check, motor vehicle check, and drug screen may be required.

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.

Skills

Supervisor experience

Customer service

Computer literacy

Mathematical skills

Verbal & written communication

Education

High School diploma or GED

Job description

Americasthrift is seeking a Retail Supervisor to oversee daily front-end operations and the sales floor. You will lead a team, ensure excellent donor and customer service, and maintain store standards with attention to inventory and appearances.

The position requires flexibility for a rotating schedule, weekend shifts, and holidays. Strong supervision, communication, and teamwork are essential for delivering a positive shopping experience and supporting store goals.