Retail Supervisor: Drive Service, Sales & Team Growth

Total-Wine-; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, prescribed

dental, vision)

401(k), HSA, FSA, Pre-tax commuter

Disability & life insurance coverage

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Total Wine & More seeks a dedicated Supervisor to support store operations in Baton Rouge, LA. You will help build a sales and service culture, supervise team members, and mentor staff to improve product knowledge and sales skills.

The role emphasizes safe, compliant operations and top-notch customer experiences. The position requires a 21+ age, 1+ year supervisory retail experience, ability to lift 50 lbs, and flexibility to work evenings/ weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven supervisory experience in a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.

Responsibilities

• Support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More seeks a dedicated Supervisor to support store operations in Baton Rouge, LA. You will help build a sales and service culture, supervise team members, and mentor staff to improve product knowledge and sales skills.

The role emphasizes safe, compliant operations and top-notch customer experiences. The position requires a 21+ age, 1+ year supervisory retail experience, ability to lift 50 lbs, and flexibility to work evenings/ weekends.