Retail Team Lead — Alcohol Sales & Service

Total Wine & More; Lafayette (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Disability & life insurance

Job summary

Total Wine & More in Lafayette, LA is seeking a dedicated Supervisor to support store operations and drive a service-first culture. You will lead front-end operations, coach peers, and help achieve sales KPIs while ensuring compliant, safe, and welcoming store conditions.

The role requires 1–3 years of supervisory retail experience, strong interpersonal skills, and familiarity with POS and inventory systems. A flexible schedule including evenings and weekends is expected.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Customer service

Team leadership

Retail sales

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Lafayette, LA is seeking a dedicated Supervisor to support store operations and drive a service-first culture. You will lead front-end operations, coach peers, and help achieve sales KPIs while ensuring compliant, safe, and welcoming store conditions.

The role requires 1–3 years of supervisory retail experience, strong interpersonal skills, and familiarity with POS and inventory systems. A flexible schedule including evenings and weekends is expected.